Mobile wallet FAQ
Mobile wallet makes your payments easy and secure
Q. WHAT IS A MOBILE WALLET?
A mobile wallet lives on your mobile device and provides a convenient and secure way to make payments. It can help you manage loyalty club memberships and rewards cards and reduce your risk of fraud, mobile wallets are harder to steal or copy than physical cards and cash.
Q. ARE MOBILE WALLETS SECURE?
When you enter your card information in a mobile wallet, it is encrypted and a token is created, which is then used for transactions. The token replaces your card number, so it is never exposed.
Q. WHAT MOBILE WALLETS ARE AVAILABLE WITH MY ENTERPRISE BANK & TRUST DEBIT CARD?
Depending on your mobile device, Apple Pay®, Google Pay™ or Samsung Pay® is available.
Q. ARE ALL DEBITS CARDS ELIGIBLE FOR USE?
Yes, both consumer and business debit cards can be used.
Q. HOW DO I GET A MOBILE WALLET?
If it is not already loaded on your phone, go to the App Store or Google Play, install the applicable application and follow the prompts to add your card information. You will then receive a one-time passcode to authenticate your card.
Q. WHAT IS A ONE-TIME PASSCODE (OTP)?
OTP is an authentication service that sends a numeric value generated by Mastercard® to you via email or text message. Following receipt of the OTP, enter it into your mobile wallet within 30 minutes. Once entered, your card is activated. If the OTP does not match the original value, you will be directed to a call center to verify your identity and complete the activation.
Q. IS THERE A FEE TO USE A MOBILE WALLET?
There is no fee.
Q. HOW DO I USE MY MOBILE WALLET?
When checking out at participating merchants, access the mobile wallet app and select your Enterprise Bank & Trust debit card.
In-store purchases: Hold your device up to the contactless symbol.
For mobile and online purchases: Look for the Apple Pay®, Google Pay™ and Samsung Pay™ logos.
Q. WHAT IF MY MOBILE DEVICE IS LOST?
If your Android device is lost or stolen, your device administrator can lock your phone remotely. You can then create a new password and wipe personal information from it. If the Find My iPhone app has been downloaded to your Apple®, it can be used to remotely lock it. You should notify your mobile carrier and call Enterprise’s customer service so we can disable the card for use with a mobile wallet.
Q. WHAT KINDS OF MOBILE DEVICES CAN BE SETUP WITH A MOBILE WALLET?
Please refer to each mobile wallet carrier for more details: Apple Pay®, Google Pay™ and Samsung Pay™
Q. WHAT IF I AM HAVING TROUBLE ADDING A CARD TO MY MOBILE WALLET?
Contact customer service at (833) 221-7468 and give your card information. For security reasons, you may need to provide additional verification. If you have already contacted mobile wallet customer service and have not been successful, contact Enterprise customer service at (833) 896-2850.
Q. ARE MY MOBILE WALLET TRANSACTIONS PROTECTED AGAINST FRAUD?
Mobile wallet transactions come with 24/7 fraud monitoring and MastercardⓇ Zero Liability protection. Your mobile wallet transaction activity will be included in your SecurLOCK Equip™ account activity alerts.